Shipping & Return FAQs
Have a question we didn't answer here?
Give us a call, we're happy to help!
601-336-4499
How much is shipping?
-all orders under $75 will ship for $5.75
-all orders over $75 will ship for FREE (Continental US Only)
-shipping fees are non-refundable
When will I receive my order?
- Orders placed by 1PM CST will ship the same day (Monday-Saturday)
-All orders are shipped via USPS Priority Mail and deliver in 2-3 business days!
Can I pick up my order in store?
Of course!
"In Store Pick Up" will be an available option at checkout!
Select this option and pick up your order during store hours.
⭐️You will receive a notification via email when your order is ready for pickup! (usually within 1 hour of placing order)⭐️
Store Hours:
Monday-Friday 11AM-6:00PM
Saturday 10AM-4PM
Sunday: Closed
What is our return policy?
(ONLINE)
- Store credit only, no refunds.
- All returns must be shipped back within 10 DAYS of delivery
- Discounted merchandise is FINAL SALE and is not eligible for return.
- Jewelry and accessories are FINAL SALE.
- Returned items must be unwashed, unworn, and tags still attached.
- Shoes must be returned in their original shoe box without damage to the box. If you use your shoe box as a shipping box, we will not be able to accept your return.
- Must include your receipt
- Shipping is non-refundable, unless there was a mistake on our part.
- Customer is responsible for paying the shipping cost for returns.
- Once received, we will issue a gift card via email that may be used online or in store.
(IN STORE)
- Store credit/exchanges only, no refunds.
- All returns/exchanges must be made within 10 DAYS of purchase
- Discounted merchandise is FINAL SALE and is not eligible for return.
- Jewelry and accessories are FINAL SALE.
- Returned items must be unwashed, unworn, and tags still attached.
- Must have receipt
What will cause my item(s) to NOT be eligible for return?
- (Online) Return was not shipped back within 10 days of delivery
- (In-Store) Return/Exchange not made within 10 days of in-store purchase
- If your item was discounted
- If your item is not in its original condition (unworn, smoke-free, unwashed & tags attached)
- If the shoe box was used as your shipping box
- Receipt was not included
How do I return an online order?
Step One:
Please refer to our return policy to ensure your return meets the criteria listed above.
Step Two:
Please contact us via email or phone to notify us of the return so we can anticipate your package.
601-336-4499
Please include your receipt in the return package.
Shipping charges on returned merchandise are the customer’s expense.
Once received, we will issue a gift card via email that may be used online or in store.
Send merchandise back to the following address with receipt:
Funky Shoes
6333 U S Highway 49
Suite 50
Hattiesburg, MS 39401